September 12, 2023
August 5, 2022
Many brands initially feel that if their Amazon agency partner is remunerated according to total sales that their objectives will be aligned and sales will be maximized because the agency will make this their #1 focus – after all, otherwise they won’t get paid much, right?
Well it’s not quite that simple. Of course every proposal and agency may have a slightly different structure but here are the concerns we have most commonly heard from brands who have tried the percentage of sales model (and then changed their model after much pain):
Optimizing your Amazon presence can take 3-6 months before sales follow so performance-remunerated agencies require a minimum 12 month commitment to ensure they cover their early investment/effort. If they’re doing a bad job, you cannot part ways, and every day that you’re frustrated and they’re doing a bad job, you’re losing a ton of revenue.
An agency paid on sales will focus on what drives sales today, and de-prioritize aspects that are important to the brand but over the longer term. For example, if your company changed the logo from blue to red, or the brand updated their imagery, then these changes will not immediately impact sales and will be deprioritized by the agency – yet such changes are critical when it comes to consumer perception and brand consistency.
If your agency is paid on sales, then they will assume more responsibility over the product positioning, description, images and pricing. This will lead to many issues – who is responsible for a sales drop because of an increase in retail pricing? Who is responsible for a sales drop if the brand has a scandal? What if the products are out of stock – how is the agency compensated for sales they “would” have made? If a slightly misleading title or description sells more items, what will they choose? Are they penalized for bad reviews and returns?
There is inherent tension between the brand’s objectives and that of the agency. Who can force the other to make a decision? What is best for the brand? It becomes a combative and strained relationship.
Because they are paid a percentage of sales, and sales are typically low to begin with (which is why they employed a new agency), the agency goes slow on updates – whether pages, store, images or other. They don’t want to put in lots of effort/time with low revenues. This hurts your sales.
If the agency is paid on selling products today to get paid, they’re not motivated to address areas that impact your brand and broader sales. Will they employ brand building tactics such as display/video? Will they provide the analytics to influence the broader business beyond Amazon – new product development insights, media consumption behavior, alternate purchase behavior and basket analytics? Will they respond to bad reviews and unhappy customers or deem such activities as a waste of time?
The agency is being remunerated on Amazon sales, so they will try to get sales from anywhere, and anyhow. For example, they will tag your D2C site to get all your customers to buy from Amazon instead, albeit at a lower margin for you and generating no incremental customers. Amazon may become a dilutive channel rather than adding incremental sales.
Agencies can spend search budgets just against brand terms and deliver great results on the surface. However in doing so they would not be attracting new customers, stealing customers from competitors nor driving loyalty and lifetime value. You need a balance, and sales-remunerated agencies don’t get paid on lifetime value.
Some agencies will set you up under their own account rather than your own for efficiency. This will mean you do not own your own brand presence, cannot view your own data/insights and will have trouble migrating your products and brand to your own account – causing massive sales dips during the migration.
Some agencies will offer to buy your product and then sell it on your behalf. On the surface this may seem beneficial (it’s just like adding another retail sales channel), but you will have no power over how your product is sold, the margins made, the brand and the price. Typically such arrangements massively over-pay the agency partner.
Innovation by definition is something exciting and with great opportunity… but also unproven. It’s a calculated gamble and a performance remunerated agency won’t invest the time to test if new features or initiatives work, leaving first-mover advantage to your competitors.
Your agency will not agree to be tied to profit as there are so many factors they will argue are beyond their control – logistics, pricing, manufacturing, distribution, advertising cost and more. Topline sales are not the same as profit. They would rather drive sales at low/zero profit… and you are paying their fee on top.
What if you need help running profitability analysis, looking at new markets to expand to, contributing to an annual report, researching new opportunities or exploring new products to develop? They won’t have the capabilities nor the motivation to help.
Choosing the right agency that is remunerated in the right way is critical to achieving long term success on Amazon. We’ve also compiled the questions to ask an Amazon agency before you hire.
September 12, 2023
September 12, 2023
August 5, 2022
Emily…
James comes to Podean with a wealth of marketplace knowledge having worked at Amazon Corporate for 5+ years. He worked in many different roles and groups during his time there from Seller Support to Vendor Management. From recruiting and onboarding 3P sellers to new categories, handling highly escalated executive level contacts, and managing vendor relationships he brings an inside understanding of how Amazon works. James is passionate about online retail and brings a client and customer centered approach as the Head of US Retail Operations. Before his e-commerce focused life, James worked across industries that have always focused and delivered results in customer service, account management, and inventory management.
With more than 15 years of experience Alejandro has led some of the most edgy projects in the LATAM region and has built-up high-performance teams from both agency and brand sides. Working with Havas he put together a Consumer Engagement unit for Pepsi. He led a WPP digital solution for L’Oréal and while working with Mediacom he redesigned Coca-Cola’s media team. Most recently he was a fundamental part of Danone’s media transformation into a brand salience unit. He was born and raised in Mexico City, loves being outdoors, listening to music and spending time with his 7-year-old daughter.
Danielle leads media globally for Podean. She previously led the Amazon and e-commerce division at performance marketing agency, Merkle (part of Dentsu). Danielle has deep expertise across all facets of Amazon advertising – DSP, sponsored ads, audio, out of home and beyond. She has delivered significant growth for some of the world’s largest brands including Nestle, managing tens of millions of advertising spend on their behalf.
Before Podean, Travis Johnson was Founder and President of Dentsu’s Amazon-focused consultancy, Sellwin. Prior joining Dentsu he was Global CEO of Ansible Mobile in New York, and also held CEO positions in Australia for media agencies UM, Initiative and Cadreon. He was an Adweek Media Allstar in 2017 and has won over 50 International Awards across his career.
Maddie leads our client management team and also marketing for Podean. Maddie’s team operates as an extension of our client’s teams – anticipating their needs, thinking proactively, and always delivering on time. Maddie is also responsible for all aspects of Podean marketing, from blogs and email newsletters to PR, content, and advertising.
Lizzy manages the Podean media team across any, and every, media solution offered by Amazon and other marketplaces. Whether it’s search/sponsored ads, DSP display and video, Twitch, audio or activations we have the experts to deliver. Every client that her team has worked on has seen a step-change in media effectiveness and sales versus their previous operations.
Jonathan Hawkins leads Podean’s European operations, working with clients spanning all categories. His team assists brands with every aspect of setup and optimization across the region including supply chain advice, logistics, retail operations, analytics and media management. P Before joining Podean, Hawkins was Commercial Director of Square Up media, owners of media properties including Escapism, Foodism and Square Mile. During his decade at Square Up he led editorial, content and most recently commercialisation and sales with a focus on digital products and ecommerce growth.
We have hand-picked the best and brightest Amazon talent from around the USA and the world. Our delivery team of 6 New York based, and 17 Amazon and marketplace marketing specialists ensure our clients receive the best campaign performance. They are experts in retail management, performance media optimization, but also video, analytics, AMC, voice, creative and higher impact executions.
Ashley has covered all aspects of digital marketing in his career, having led digital media for Initiative Media Australia, then managed a team of cross-functional digital salespeople at Mi9 (MSN) and was most recently the Managing Director of ecommerce conversion optimization software company, Ve. Ashley’s leadership, collaboration skills and entrepreneurial spirit drive the Australian business.
Mark is a 20+ year digital leader and before Podean was EVP at Reprise where he successfully launched IPG’s Amazon Center Of Excellence. Prior to this, Mark led mobile and innovation agency Ansible. Earlier in his career he was the Founder and CEO of Concep, an email and performance marketing agency with offices in the UK, USA and Australia.
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